English
FAQ
How long will it take to receive my order?
Delivery time depends on your location and the shipping method chosen. Orders within Qatar typically take 2-5 business days. International orders may take longer depending on the shipping company and customs procedures.
What payment methods are accepted?
We accept several payment methods to ensure a convenient shopping experience, including:
- Payment via credit and debit cards (Visa, MasterCard).
- Cash on delivery (available within Qatar only).
- Bank transfers for some large orders.
How can I submit an order?
- Browse the products and add the items you wish to purchase to your shopping cart.
- Go to the cart page, then click "Complete Order".
- Enter your shipping and payment details.
- Confirm your order, and you will receive a confirmation email with your order details.
How can I cancel or modify my order?
You can cancel or modify your order before it is shipped through your account on our website. If the order has already been shipped, you will need to wait until it is received and then request a return according to our return policy.
Do I need an account to complete the order?
No, you can place an order as a guest without having to create an account. However, creating an account allows you to easily track your orders and store shipping information for future periods.
How can I track my order?
Once your order has shipped, you will receive an email with your tracking number. You can enter this number on our order tracking page to track the status of your shipment.
How can I return a product?
You can return the product within the specified return period according to the store policy. Please make sure that the product is unused and in its original packaging. Visit the return page on our website and follow the instructions or contact our customer service team for assistance.