Refund Policy

At Aldrzzy, we strive to ensure customer satisfaction with every purchase. However, due to the customized nature of our products, refunds and returns are subject to the following conditions:

1. Eligibility for Refunds

• Refunds are only applicable in cases of manufacturing defects or errors from our side.
• Requests for refunds must be made within 14 days of receiving the product.
• The product must be unused, in its original condition, and with all original packaging.

2. Non-Refundable Items

• Customized and made-to-measure items are non-refundable unless there is a manufacturing defect.
• Items that have been worn, altered, or damaged by the customer are not eligible for refunds.

3. Refund Process

• To initiate a refund request, contact our support team at support@aldrzzy.com with your order details and images of the issue.
• Once the request is approved, we will provide return instructions.
• Refunds will be processed through the original payment method within 5 business days.

4. Exchanges

• Exchanges are only available for defective or incorrect items.
• Customers must notify us within 14 days of receiving the product to request an exchange.

5. Shipping Costs

• Shipping costs for returns and exchanges are the customer’s responsibility unless the error is on our part.
• In cases of approved refunds, only the product price will be refunded; shipping fees are non-refundable.

6. Contact Information

For any refund inquiries, please contact us at support@aldrzzy.com.